K138 Malaysia Platform Terms and Conditions of Use

Welcome to k138, an online sports betting and casino platform operating under a valid international licence. This Terms and Conditions document ("Agreement") constitutes a legally binding contract between you ("Member") and k138 ("Platform", "Us").

By accessing the k138 website, downloading our mobile app, registering an account or using any services offered by this platform, you hereby confirm that you have read, understood and agreed to be fully bound by these Terms and Conditions. If you do not agree with any part of this agreement, please cease using the k138 platform immediately.

This Agreement shall be read together with the k138 Privacy Policy and our Responsible Gaming Policy, all of which form a comprehensive agreement between you and this platform. In the event of any conflict between these documents, these Terms and Conditions shall take precedence unless otherwise stated in writing.

To register and use the k138 platform, you must meet all of the following eligibility requirements without exception:

• Must be at least 18 years of age at the time of registration and at all times when using the platform
• Is an individual acting on your own behalf and not on behalf of any third party
• Not prohibited by local laws in your area of residence from accessing online betting services
• Have never been declared bankrupt or are currently undergoing bankruptcy proceedings
• Have never had an account closed or suspended by k138 due to fraud or prior breach of terms
• Providing accurate, complete and verifiable information during the registration process

Each member is permitted to register one account only. k138 employs advanced detection technology to identify multiple account registrations. If you have forgotten your password or are experiencing access issues, please contact our customer support — opening a new account is not an accepted solution.

K138 reserves the right to reject any individual's membership application without providing a reason, at the platform's sole discretion. This decision is final and non-appealable.

You are fully responsible for maintaining the confidentiality of your k138 account username and password. All activities carried out under your account, including any betting, withdrawals or changes to account information, are considered to have been performed by you personally.

• Do not share your account password with anyone, including family members
• Use a strong password combining uppercase letters, lowercase letters, numbers and symbols
• Log out of your account after every session on a shared device
• Enable two-factor authentication (2FA) for an additional layer of security
• Report to customer support immediately if you suspect unauthorised access to your account

K138 is not liable for any losses resulting from a member's failure to safeguard their login credentials. However, once you report unauthorised access, our security team will act immediately to protect your account.

K138 supports a wide range of payment methods for Malaysia users, including FPX bank transfers (Maybank, CIMB, Public Bank, RHB, Hong Leong, and more), Touch 'n Go eWallet, GrabPay, Boost, and select cryptocurrencies. All financial transactions are processed through secure, encrypted channels.

The terms relating to deposits and withdrawals are as follows:

• The minimum deposit amount is RM10 for most available payment methods
• The minimum withdrawal is RM50, and processing is typically completed within 5 to 15 minutes
• All withdrawals will only be processed to a bank account or digital wallet registered under the same member's name
• Your first withdrawal requires full KYC verification to be completed before it can be processed
• Daily and weekly withdrawal limits may apply depending on your membership level
• K138 reserves the right to request additional documentation before processing large withdrawals for anti-money laundering (AML) compliance purposes

Please note that k138 does not charge any processing fees for standard deposits and withdrawals. However, your bank or digital wallet provider may impose their own charges depending on their terms of service.

K138 offers a wide range of bonuses and promotions for new and existing members, including welcome bonuses, reload bonuses, cashback offers, free spins, and a VIP loyalty programme. Each bonus is subject to specific terms and conditions as stated on the respective promotions page.

The general principles applicable to all k138 bonuses are:

• Wagering requirements are typically between 10x and 30x the bonus amount received
• The bonus validity period is as stated in the terms of each offer, typically between 7 and 30 days
• Bonuses cannot be withdrawn directly — they must first be used for wagering until the wagering requirements are met
• K138 reserves the right to void bonuses and any associated wins if the bonus eligibility requirements are not fully met
• Each member is eligible to claim the welcome bonus once only
• K138 reserves the right to withdraw or modify any promotional offer without prior notice

K138 actively monitors abnormal wagering patterns. Any strategy clearly intended to exploit bonuses — including hedging across markets or systematically placing opposing bets — is considered bonus abuse and may result in forfeiture of the relevant bonus.

All games offered on the k138 platform — including Slots, Live Casino, Fish Shooting Games, and Sports Betting — are subject to specific game rules available on each game's help page. Members are responsible for understanding these rules before playing.

• All slot and casino games use a Random Number Generator (RNG) that has been certified by an independent third-party certification body
• For Sports Betting, the odds displayed at the time the wager is placed are the applicable odds, regardless of any changes thereafter
• K138 reserves the right to void wagers placed based on clearly incorrect odds resulting from a technical error
• Wagers placed after the conclusion of a sporting event will be automatically voided and refunded
• In the event where the outcome is uncertain or under official dispute, k138 will defer to the decision of the relevant governing body

For Live Casino games, the outcome recorded by the dealer at the table is final. In the event of any discrepancy between your screen display and the k138 server records, the server records shall take precedence as they are the accurate official record.

To maintain a safe and fair gaming environment for all members, k138 strictly prohibits the following activities on this platform:

• Use of automation software, bots, scripts, or any third-party tools to automate gameplay or betting
• Player collusion to manipulate game outcomes or exploit the system
• Money laundering or any suspicious financial activity using the k138 platform
• Registering an account using another person's identity or false information
• Threatening, harassing or bullying other members or k138 customer support staff
• Spreading false or misleading information about k138 on social media or public platforms
• Exploiting bugs or technical vulnerabilities in the k138 system — even without malicious intent

K138 reserves the right to suspend or terminate the account of any member suspected of engaging in the above activities, as well as withhold any account balance pending an internal investigation. Cases involving illegal activity will be reported to the relevant authorities.

K138 takes its social responsibility very seriously. The platform fully supports responsible gaming practices and provides a range of tools to help members manage their betting habits in a smart and healthy manner.

• Daily, weekly and monthly deposit limits that members can set themselves
• Per-session loss limits configurable to your personal needs
• Self-exclusion options for periods of 1 week, 1 month, 6 months, or permanent
• Monitoring of gaming patterns by the k138 system with notifications when unusual patterns are detected
• Easy access to professional support resources for gambling-related issues

If you feel that betting is beginning to negatively impact your life or the lives of those close to you, we encourage you to use the available limit tools or contact the k138 support team for immediate assistance.

The k138 platform is provided on an "as is" and "as available" basis. While we strive to ensure continuous platform availability, k138 makes no guarantee that the service will be free from interruptions, delays, or technical errors at all times.

K138 is not liable for:

• Any financial losses resulting from betting outcomes, regardless of the circumstances surrounding them
• Indirect, consequential or incidental losses arising from use of the platform
• Service disruptions due to scheduled system maintenance or technical issues beyond our control
• Losses resulting from unauthorised access to your account due to your own negligence
• Device damage or data loss resulting from use of the k138 platform

K138's maximum liability to any member under any circumstances shall not exceed the total net deposits made by that member in the 30 days preceding the claim.

K138 reserves the right to update, modify, or replace any part of these Terms and Conditions at any time at the platform's sole discretion. Significant changes will be communicated to members via their registered email or a prominent notice on the website at least 7 days before taking effect.

Continued use of the k138 platform after the effective date of any changes to these Terms is considered full acceptance of the updated Terms. If you do not agree with the changes, you have the right to close your account before the new Terms take effect.

To voluntarily close your account, please contact k138 customer support. Any balance in the closed account will be returned to your original payment method once all verification requirements have been met. This process typically takes 3 to 5 working days.